Guest Services Executive - The Lowndes

  About Jumeirah   Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.   About The Lowndes   The Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa.   About The Job   An opportunity has arisen for a Guest Services Executive to join us at The Lowndes Hotel.    The main duties and responsibilities of this role are:   * Welcome guests and manage check-in/check-out processes accurately and efficiently.  * Respond promptly to guest inquiries and requests, ensuring personalized service.  * Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.  * Handle special requests such as transportation, dining reservations, and amenities.  * Resolve minor guest complaints professionally and escalate complex issues when necessary.  * Promote hotel services and amenities, upselling where appropriate.    About you   The ideal candidate for this position will have the following experience and qualifications:   * High School Diploma required; a Bachelor's degree in Hospitality Management or a related field is advantageous. * Minimum of 1–2 years’ experience in a customer service or front office role within the hospitality industry. * Strong interpersonal and communication skills with the ability to build effective relationships with internal stakeholders, external partners, guests, and visitors. * Demonstrated ability to work collaboratively across multiple hotel departments while delivering exceptional guest service and maintaining professional standards.   About the Benefits   At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.   Benefits include:   * Supportive and inclusive work environment * Access to Learning & Development programmes and clear career pathways * Opportunities for internal mobility within our global network * Colleague discounts on food, beverage, and hotel stays worldwide * Health care and insurance benefit. * Extra holiday for significant Birthdays (21.30.40. etc.) * Jumeirah perks website access – discount * Dry cleaning of uniform or Business attire * Meals on duty