Quality Checker Analyst

  We are looking for a detail-orientated and knowledgeable Financial Crime Quality Checker to join our Financial Crime Operations team. This role plays a critical part in ensuring our financial crime processes are robust, compliant, and deliver fair outcomes for customers. You will bring specialist expertise in anti-money laundering, counter-terrorist financing, and financial crime regulations, helping us maintain high-quality standards while supporting business performance and regulatory obligations.   As a key member of the first line of defence, you will assess the quality of financial crime investigations and operational activities, providing constructive feedback, coaching, and guidance to colleagues. Your work will directly contribute to improving decision-making, reducing risk, and enhancing customer outcomes across a wide range of products and services.   You will be responsible for quality checking across multiple financial crime disciplines, including transaction monitoring, sanctions screening, politically exposed persons (PEP) assessments, suspicious activity reporting (SARs), adverse media reviews, and customer risk assessments. A strong focus will be placed on ensuring all customer interactions are handled with care, particularly where vulnerable customers may be impacted.   In addition to conducting detailed assessments, you will identify trends, root causes, and areas for improvement, working collaboratively with stakeholders to drive continuous improvement initiatives. You will also escalate emerging risks, policy breaches, and quality issues, ensuring they are addressed promptly and effectively. Your insights will support the development and refinement of quality frameworks, scorecards, and operational procedures.   This role requires excellent analytical skills, attention to detail, and the ability to communicate clearly and confidently with a range of stakeholders. You will be expected to manage your workload efficiently, meet service level agreements, and contribute to management information reporting that supports strategic decision-making.   If you’re passionate about financial crime prevention, quality assurance, and driving operational excellence, this is an exciting opportunity to make a meaningful impact in a fast-paced and evolving environment.   We are happy to consider flexible working approaches to help you perform at your best.   The working hours (per week) for this role can be between 28 and 35 hours.    At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.   For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be quarterly in our Gosforth or Glasgow hub. If your application is successful, your hiring manager will provide further details on how this works.    Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.   If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.