Director of Solution Consulting, EMEA

ABOUT OMILIA Omilia is the leading enterprise conversational AI platform trusted by the world's most demanding contact centers. We help organizations transform customer experience through voice AI that truly understands, speaks, and acts — at scale, in real time, across languages. With deep roots in natural language understanding and decades of applied research, we're at an inflection point — and we're building the team that will take us there. We are looking for a Director of Solution Consulting to lead Omilia’s Solution Consulting function in EMEA, ensuring consistent, high-quality discovery, solution design, and scoping that increases sales effectiveness and customer confidence, and enables successful handover to delivery. Accountabilities Pre-sales solution quality and consistency (EMEA): Accountable for the technical and functional quality of EMEA solution designs, ensuring that proposed customer journeys/call flows, assumptions, and effort estimates are accurate, consistent, and aligned with Omilia capabilities (including ASR, NLU, Dialog Management/call flows, TTS, ML, Reporting/Insights), as reflected in the Solutions Consultant role baselines. Pursuit governance and “deal correctness”: Own decision governance for solution scoping on priority pursuits, including approval of scoping assumptions, estimation approach, risks/dependencies, and solution narrative to ensure feasibility and reduce downstream delivery rework. Commercial impact in partnership with EMEA Sales: Drive measurable EMEA commercial outcomes by improving pursuit execution (discovery discipline, value articulation, objection handling, and differentiation), contributing to improved win-rate, shorter cycle time, and higher-quality pipeline conversion. Pre-sales to delivery handover integrity: Ensure that every qualified opportunity has a clear, documented solution scope and handover package to Service Delivery, including assumptions, constraints, responsibilities, and identified risks; act as escalation point for scope alignment issues. People leadership & capability building: Build, lead, and develop the EMEA Solution Consulting team; ensure capacity planning and coverage for the regional pipeline; coach team members on consultative discovery, solution design, and executive communication. Cross-functional influence and feedback loop: Represent EMEA field insights to Product, Delivery, and other stakeholders; systematically capture recurring customer needs, integration patterns, and objections and convert them into reusable assets and structured improvement input. Core Responsibilities Develop Omilia business in the EMEA market, including new customer acquisition and new reseller partnerships Perform Live Demos: Conduct live demonstrations of Omilia’s conversational AI platform, showcasing its capabilities, features, and value to prospects and customers. Custom Demo Development: Create tailored demos for key prospects, addressing their specific use cases and business needs, and demonstrating how Omilia's solutions can solve their challenges. Consultative & Technical Selling: Engage in consultative and technical discussions with prospects to understand their requirements, map solutions to their needs, and position Omilia as a leader in the Conversational AI space. Support Sales Executives: Work directly with multiple key account sales executives, providing pre-sales support to help drive new business and close deals. Scope Customer Requirements: Collaborate with prospects to define and scope requirements, aligning business and technical needs, and working with the pre-sales team to develop proposals, statements of work (SOW), and other technical documentation. Proposal Creation: Assist in crafting compelling, tailored proposals and solutions that address customer needs, ensuring alignment with the technical and operational capabilities of Omilia's platform. Cross-Departmental Collaboration: Partner with Product, Marketing, and Sales teams to share insights from customer engagements, helping to shape product features, develop marketing strategies, and build Omilia’s thought leadership in the Conversational AI space. Customer Success Support: Partner with customers to unlock the full business value of Omilia’s platform, driving adoption, expansion, and long-term satisfaction. Market Insights & Feedback: Provide insights to the product and marketing teams based on customer interactions and market trends to help shape product development and marketing strategy Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects. Lead the process of preparing and presenting business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the Omilia software portfolio. Proactively identifying customer needs through a technical benefits assessment, carefully building the business value of the solution, in order to assist with overcoming potential objections to proposed technical solutions. Meeting with our prospective customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and helping prospective customers envision the benefits that can be realized through an advanced contact center deployment with Omilia. Gathering valuable field data and product feedback from each customer engagement, and working directly with Product Management to facilitate ideas for the long term technical direction and development of the Omilia software platform. Providing an open and continuous knowledge transfer to the overall Sales Team and newly hired SEs, highlighting the technical aspects and benefits of our solution, and how to competitively position each product. Work with the Omilia Channel team to onboard and manage success of referral and reseller partnership opportunities in the EMEA market. This position may require significant travel up to 20% of the time, including overnight travel. Knowledge, Skills & ExperienceRequired experience Proven experience in a customer-facing solution design role such as pre-sales engineering, technical consulting, or business analysis. Demonstrated leadership experience (people leadership and/or regional functional leadership) in a high-growth, enterprise sales environment. Experience scoping and estimating complex solutions with multiple stakeholders and dependencies. Strong consultative discovery, structured problem-solving, and executive-level communication. Ability to translate customer goals into a clear solution scope, customer journey/call-flow design, and explicit assumptions/risks. Coaching and team leadership skills: performance management, capability development, and hiring support. Strong cross-functional collaboration across Sales, Product, and Delivery. Fluency in English. Nice to Have Experience with contact center ecosystems and enterprise CX transformation programs. Familiarity with Omilia-relevant areas such as ASR/NLU/dialog design, analytics/reporting, and integration constraints. Fixed compensation; Long-term employment with the working days vacation; Development in professional growth (courses, training, etc); Being part of successful cutting-edge technology products that are making a global impact in the service industry; Proficient and fun-to-work-with colleagues; Apple gear. Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.