Shift Lead - Food - Reigate Simply Food

Work Pattern Week 1 Monday  13:30 21:30 Tuesday 13:30 21:30 Saturday 13:30 21:30 Wednesday 10:00 18:00 Thursday 05:00 13:00 Week 2 Tuesday 05:00 13:00 Saturday 05:00 13:00 Wednesday 13:30 21:30 Thursday 13:30 21:30 Fri 10:00 18:00 To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead role   To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager     Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager   Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening   Allocate resource effectively to deliver a quick payment experience   Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times    Coordinate the team to deliver a clean, safe and well-presented store   Play their part in creating a great team atmosphere that is inclusive of everyone    Role model great Customer Service   Role model the M&S behaviours and Colleague Expectations across the store   Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues   Support nearby stores if operationally required   Responsible for being a key holder and answering call outs as required   Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.  Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.  By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.