Financial Crime Operations Manager

  We are recruiting a Financial Crime Operations Manager to support the Head of Financial Crime Operations in delivering both the day-to-day management and the strategic direction of first-line Financial Crime teams. This role is critical in ensuring that effective controls are in place to mitigate risks related to money laundering, terrorist financing, tax evasion, and sanctions breaches across the organisation.   You will lead teams responsible for core financial crime activities, ensuring that operations are efficient, compliant, and aligned with regulatory expectations and internal risk appetite. This position combines operational leadership, strategic delivery, and stakeholder engagement, with a strong focus on risk management, performance, and continuous improvement.   In this role, you will support the leadership of Financial Crime Operations teams, ensuring the business complies with all financial crime legal and regulatory obligations, as well as internal policies and technical standards. You will lead a team of Financial Crime Team Managers, overseeing key operational processes, including transaction monitoring, client screening, customer risk assessments, and payment filtering.   You will play a key role in executing the financial crime strategy, ensuring that process changes and improvements are effectively embedded in a compliant and risk-proportionate manner. You will also support the day-to-day running of the function, ensuring strong operational performance, efficient processes, and consistent delivery against agreed service levels.   Workforce planning and resource management will be a core element of the role. You will collaborate closely with team managers and central planning functions to ensure demand is understood, forecast, and appropriately resourced. You will identify and escalate capacity gaps or emerging demand requirements to ensure the function remains resilient. In addition, you will ensure training requirements are clearly defined and that teams are equipped with the necessary skills to perform effectively, including coordinating budget requirements where appropriate.   You will contribute to building a high-performing leadership team by helping define clear roles, responsibilities, and objectives, while promoting a culture of continuous improvement, collaboration, and accountability. You will also support colleague engagement across both office-based and remote environments, ensuring effective communication, knowledge sharing, and development.   In addition, you will coordinate investment cases to drive process improvements and technology enhancements aimed at strengthening financial crime controls and improving customer outcomes. This will involve working cross-functionally to deliver meaningful and sustainable change. You will also ensure that licensing requirements are clearly understood and incorporated into financial planning.   The role includes responsibility for supporting the performance management of Financial Crime teams, ensuring service levels are achieved while maintaining strong risk management and delivering a positive customer experience. You will also maintain oversight of all customer contact channels, ensuring that interactions are handled in line with regulatory standards and organisational expectations.   We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours.   At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.   For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be quarterly in Glasgow or Gosforth. If your application is successful, your hiring manager will provide further details on how this works.    Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.   If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.