Senior Spa Receptionist

Company Description Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property. Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations. Job Description Fairmont St Andrews are looking for an exceptional Senior Spa Receptionist to lead our Spa Reception team and create unforgettable luxury experiences for every guest. The Senior Spa Receptionist will act as a role model for service excellence, supporting the reception team whilst driving treatment bookings, membership, retail sales and operational standards. This role supports the smooth operation of the Front Office while elevating each guest’s stay into a memorable Fairmont experience. What you will be doing: Lead the day-to-day operation of Spa Reception, ensuring an exceptional luxury guest experience. Inspire, support and develop the Spa Reception team, leading by example in service excellence. Create memorable experiences for guests and members while championing Fairmont's "Making Special Happen" culture. Maximise treatment bookings, retail sales and membership opportunities. Build strong relationships with guests and members, ensuring their individual preferences are recognised and exceeded. Support the wider Spa & Wellness team to deliver seamless, five-star service. Ensure high operational standards are maintained across reception, administration and guest communications. Qualifications Previous Experience in Front Office or hotel guest‑facing hospitality roles, ideally within luxury hotels. Supervisory experience preferred Exceptional guest service and communication skills. Professional, confident and polished presentation. Experience working with Book4Time or Opera Cloud desirable Commercial awareness with a passion for sales and guest engagement. Ability to build relationships and create memorable guest experiences. Must be eligible to work in the UK Additional Information Why You’ll Love Working With Us Free annual night stay (permanent staff) Big hotel discounts for you, friends & family – plus worldwide Accor perks Free staff shuttle, meals on duty & full access to pool, gym & classes Half-price dining, spa savings & great golf/retail discounts Complimentary golf & gym Wellbeing support with VIVUP & long service rewards Staff events, Christmas gifts & family celebrations Job-Category: Wellness & Recreation Job Type: Permanent Job Schedule: Full-Time