Salary: £35,000 - 45,000 per year Requirements: 5 years experience in a 2nd line support or similar technical role Strong experience supporting remote users (ideally within Microsoft 365 environments) Experience with ERP and/or eCommerce platforms (e.g. NetSuite, Shopify, or similar) Solid understanding of DNS, networking fundamentals, and troubleshooting Basic knowledge of HTML and web technologies Experience with endpoint security or antivirus solutions Experience with system testing, deploym…