Oversight Analyst

  As a Business Banking Oversight Analyst, you will play a key role in ensuring the effective delivery of Customer Due Diligence (CDD) remediation and ongoing due diligence activities. You will support the oversight of operational performance, including work delivered by KPMG, ensuring all activity meets agreed quality, regulatory, and service standards.   You will monitor performance against KPIs and SLAs, using data and management information (MI) to identify trends, risks, and areas for improvement. A core part of the role involves triaging escalations and queries, ensuring they are prioritised, investigated, and resolved in a timely and effective manner. Working closely with internal stakeholders and KPMG, you will help maintain strong communication and alignment across teams.    We are looking for a detail-oriented and proactive Oversight Analyst to support Customer Due Diligence (CDD) remediation and ongoing due diligence activities within our Business Banking function.   In this role, you will play a key part in ensuring work is delivered to agreed performance, quality, and regulatory standards, including the oversight of delivery by KPMG. You will work closely with internal stakeholders to monitor activity, triage escalations and queries, identify risks, and support the continuous improvement of operational processes.   We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours.   At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.   For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be quarterly in Gosforth or Glasgow hub. If your application is successful, your hiring manager will provide further details on how this works.    Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.   If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.